ShoreWare Call Manager

Transforming the way business communicates

ShoreWare Call Manager is a Unified Communications end-user application suite, which includes:

• ShoreWare Personal Call Manager
• ShoreWare Professional Call Manager
• ShoreWare Operator Call Manager
• ShoreWare Mobile Call Manager

 

Each application offers your organization a way to empower your users to communicate via video, voice (wired or wireless) or IM, streamlining business communications, improving communication accuracy, and enhancing overall end user productivity.

With ShoreWare Call Manager, ShoreTel offers unprecedented ease and flexibility. ShoreWare Call Manager provides easy licensing, easy set up, flexible features, telephony and IM control, integrated advanced call management, quality desktop video and a highly customizable interface.

 

 

Highlights

• Find and connect to people fast
• Know who is available, and by what means
• See who's calling or sending an IM
• Utilize IM and open up more opportunities to communicate
• Manage voicemail and contacts through Microsoft® Outlook®
• Conduct clear, person-to-person video calls
• Access all key features in one window with tabbed contents
• Keep mobile workers reachable, anytime, anywhere
• Minimize end user training with a single, customizable interface

 

ShoreWare Personal Call Manager

Connecting people instantly

ShoreWare Personal Call Manager helps streamline business communications, improves communication accuracy, and enhances overall productivity for every user on the end-to-end ShoreTel Unified Communications (UC) solution. By leveraging the integrated Personal Call Manager, you can realize better communications and improved customer service out of the box.

 

Highlights:

• Find and connect to people fast
• Manage voicemail and contacts through Microsoft® Outlook®
• Access all key features such as voicemail in one window with tabbed contents
• Continue to be effective while away from the desk attending meetings and traveling the corridors
• Minimize end user training with a single, customizable interface

 

 

Unmatched advanced call management

• See and manage up to 16 calls in the same interface
• Gain easy access to advanced features such as whisper, intercom and others
• Easily transfer or start a conference call

 

Faster, more accurate access to contacts

QuickDialer gives you rapid access to directories or your personal Outlook contacts, providing a quick way to connect using IM or an email. Reach your party faster, with the most appropriate communication mode.

 

Manage messages with Outlook

With Outlook integration, you can manage voicemail and contacts with features such as:

• Listen, replay, forward and save voicemail right from the inbox
• Call contacts right from the Outlook application
• Define call handling from a Meeting/Appointment Request

 

Define routing and answering protocols

Configure different ways to handle calls or voicemail greetings whether you're "in" or "in a meeting" or the "out of the office" mode. Direct the system to route calls to you, voicemail or try to find you by calling your various assigned phone numbers.

 

Easy on IT department

One single interface reduces training efforts as well as capital and operating expenditures. With one installation process, a single application to support and no additional servers to deploy and maintain, the IT workload is reduced.

 

Customizable graphic interface

Customize the information view for the way you work. Tabbed contents allows access to all key features in one window. The window can be docked on any side of the screen so it doesn't interfere with other desktop applications.

 

ShoreWare Professional Call Manager

Connecting information workers more efficiently and effectively

ShoreWare® Professional Call Manager helps organizations streamline business communications, improve communication accuracy, and enhance overall end user productivity at or away from the desk. The feature-rich, advanced functionality in ShoreWare Professional Call Manager serves an integral part of ShoreTel's end-to-end unified communications (UC) solution, which helps organizations improve customer service, and optimize system performance and utilization.

 

Highlights:

• Integrated SoftPhone
• Find and connect to people fast
• Know who is available, and by what means
• Add contacts and instantly know their phone and IM presence
• Utilize IM and open up more opportunities to communicate
• Conduct clear, person-to-person video calls

 

Conduct face-to-face high quality video meetings

Reduce travel expenses, improve collaboration, build stronger relationships and make remote workers feel part of the team. With affordable off-the-shelf webcams, placing clear, crisp person-to-person video calls is as easy as a phone call. Call Manager takes advantage of the most recent enhancement to the H.264 standard for video compression: Scalable Video Coding (SVC). As a result, ShoreWare Professional Call Manager provides desktop high quality video with resolution up to 640 x 480 and frames per second, with minimal latency and high resiliency to congested networks.

 

Expand your options with IM

With IM, you can open up more opportunities to communicate. Through IM users can:

• Contact people in remote locations
• Communicate when a voice call is too intrusive
• Have side bar conversations
• Save chat conversation
• Enjoy a worry-free, secure IM infrastructure
• Escalate a chat to a phone call in one step

 

Faster, more accurate access to contacts

QuickDialer gives you rapid access to directories or your personal Outlook contacts, providing a quick way to connect using IM or an email. Reach your party faster, with the most appropriate communication mode.

• Phone and IM presence
• Easy access to e-mail and IM
• Multiple contact points shown by extension

 

Define routing and answering protocols

Configure different ways to handle calls or voicemail greetings whether you're "in" or "in a meeting" or the "out of the office" mode. Direct the system to route calls to you, voicemail or try to find you by calling your various assigned phone numbers.

 

Keep tabs on your contact list status

Add a contact and see phone and IM status either in one combined, simple view or an expanded view for power users. For group interactions, you can access the optional Converged Conferencing Console to initiate a collaboration session.

 

Easy on IT department

One single interface reduces training efforts as well as capital and operating expenditures. With one installation process, a single application to support and no additional servers to deploy and maintain, the IT workload is reduced.

 

ShoreWare Operator Call Manager

Provide better service to a higher volume of callers

ShoreWare Operator Call Manager allows businesses to cost-effectively provide callers with a higher level of personalized, professional service, ensuring that high volumes can be handled quickly and accurately. The customizable interface allows all users to configure the view according to the way they work. And since ShoreWare Operator Call Manager shares the same single interface as Personal and Professional Call Manager, training efforts as well as capital and operating expenditures are reduced.

 

Highlights:

• Advanced call management features raise productivity
• Customizable interface lets users arrange the view based on their work style
• One single interface reduces training efforts
• Virtual operator capabilities reduce staffing requirements
• Detailed information enables users to deliver a higher level of service
• Virtual operator functionality frees up your workforce
• Office Anywhere feature lets users work competently from home

For corporate operators, executive administrators and departmental receptionists, ShoreWare Operator Call Manager is a flexible tool for managing enterprise Unified Communications. Call coverage features, such as extension monitoring, drag and drop call transfers, and call pick-up, speed up connections to your employees. And, with IM and presence information, operators can consult a target user via IM before transferring a call.

When transferring a call an operator can see if an extension is available, then select the call and drop it onto the waiting extension to complete the transfer. Operator Call Manager also provides access to dynamic, online directories, allowing routing inbound calls to extensions, mobile phones or home phones with the click of a button, speeding up customer service.

Virtual operator capabilities allow an operator or executive assistant to manage call flow from any location. Whether you rely on live operators for call handling or backing up an automated attendant, Operator Call Manager enables a multiple-site call response to be managed from a single location. In addition, with the Office Anywhere feature, operators and assistants can work from home, answering and transferring calls just as if they were in the office.

 

ShoreWare Mobile Call Manager

Streamline communication between mobile workers and the rest of the world

On-the-go workers need to be reachable at any time by their single extension, easily manage their voicemails, lookup their corporate contacts, and be able to change how their calls are treated on-the-fly based on their current status. With ShoreWare® Mobile Call Manager, you can seamlessly connect your mobile workforce with, customers, colleagues, and corporate offices as if you were at your desk. This can help increase your staff's productivity and your overall business efficiency.

• Customers can reach your employees quickly without getting automatically sent to voicemail
• Workers collaborate easily and quickly, and deliver faster answers to customers
• Staff continues to be effective while away from the desk, in meetings and traveling the corridors

 

Highlights

• Easily manage voicemail, call history, Office Anywhere and call handling modes
• Quickly look up any contact from your corporate directory and mobile phone with QuickDialer
• Call back customers showing the corporate caller ID instead of your personal cellular number