Distributed Architecture: ShoreTel's distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

ShoreWare Director: With ShoreWare Director, your entire IP phone system can be managed from a single browser-based interface. Instead of multiple PBX, voicemail and automated attendant systems, ShoreWare Director unifies all systems into a single interface.

Unified Messaging: The ShoreTel IP phone system provides a complete messaging solution from voicemail to automated attendant, along with desktop tools designed to increase employee productivity.

ShorePhone IP Phones: ShoreTel offers a wide range of telephones with the right solution for every user: from executive to remotel office worker, and operator to call center supervisor. ShoreTel ShorePhone™ IP telephones offer all the advanced features and quality that users demand, and are preconfigured to match the ShoreTel UC system for quick and easy installation.

ShoreGear Voice Switches: As key building blocks of the ShoreTel® Unified Communications System, ShoreTel ShoreGear® Voice Switches deliver unified communications to organizations of every size - from large enterprises to small and medium businesses. ShoreGear voice switches unify communications across multiple enterprise locations, providing n+1 form of redundancy for very high system availability. ShoreGear voice switches manage ShorePhone IP phones and analog lines, as well as PSTN and ITSP trunks.

ShoreWare Call Manager: ShoreWare® Call Manager is a Unified Communications end-user application suite. Each application offers your organization a way to empower your users to communicate via video, voice (wired or wireless) or IM, streamlining business communications, improving communication accuracy, and enhancing overall end user productivity.

ShoreWare Contact Center Solutions: ShoreWare Contact Center solutions provide a range of applications satisfying the needs of all enterprises, from basic call center capabilities to sophisticated distributed multi media contact center capabilities. The solutions allows enterprises to route incoming contacts to the most appropriate agent in a multi-site contact center, regardless of location thus making a "virtual" contact center a reality.

ShoreTel Converged Conferencing: ShoreTel's Converged Conferencing delivers a next-generation collaboration solution that unifies audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording with one easy-to-use interface. The system's simplified management and exceptional reliability enables organizations to easily manage collaborative activities in-house and helps reduce costs. Key features include:

ShoreWare System Monitor: ShoreWare System Monitor is a network management tool that monitors your network hardware and bandwidth to ensure your IP infrastructure provides the highest level of reliability and voice quality. With ShoreWare System Monitor, performance issues can be addressed before they can affect your network.

ShoreTel Small Business Edition: ShoreTel introduces Small Business Edition of its award-winning IP PBX Reliable, easy-to-use and cost-effective IP phone system dramatically improves productivity and communications